Getting only blank screens on the forums?

If you use Norton Internet Security (NIS), please turn off its ad blocker.

If you don't use NIS, or if turning of the ad blocker does not solve the problem, please email us. Please tell us the browser(s) (including versions) that you use.

Having to log in twice?

Are you having to log in twice during the same browser session, once to read our inside reports and once to read certain forums? If so, you've accessed inside reports using URLs that have a "www" prefix, you've acessed the forums using URLs that don't have a "www" prefix, and your browser assumes that you've accessed different sites. Omit the "www" prefix from all URLs for tiderinsider.com.

Denied inside access?

Please go to the Member Center and check the status of your membership.

If you're a paid-up member, please make sure that you're typing your codes correctly. Our system is case sensitive, so you must use the same combination of capital and small letters that you used when you joined or when you last changed your codes. If you've forgotten your codes, you can request at the Member Center that they be emailed to you.

AOL or Internet Explorer (IE) users

If you're sure that you're typing your codes correctly, but IE tells you that you're denied access, please try one of the following.

If your browser prompts you for your codes: on the top menu bar in any IE browser window, click Tools, then Internet Options, then Delete Files. A message window pops up with a check box: Delete all offline content. Check that button, then click OK.

If your browser does not prompt you for your codes: on the menu bar at the top of a browser window, click Tools, Internet Options, Security, Custom Level. Scroll to bottom: User Authentication, Logon. Click Prompt for username and password.

If nothing you try works, please send a message to TI. Please include your TI username or your real name.

Forgotten your username or password?

Please go to the Member Center and request that your codes be emailed to you.

Want to change your password?

You can change your password online at the Member Center.

Want to change your username?

You can change your username online at the Member Center.

Have a new email address?

Please go to the Member Center to register a new email address with TI.

Other problems

For other problems, please send a message to TI.

For problems related to viewing a page, please tell what browser (including version) you use. If you have two browsers, please try both and tell us if you see different behavior.

Rodney

Send your Tide questions or information to Rodney.

Mailing address

Tider Insider Inc.
10319 Magnolia Park Drive
Tuscaloosa, AL 35405-8867