If you have a question that is not answered below, please contact us.
Problems with logging in or with viewing some pages?
If your membership is current and you're entering your username and password correctly (both are case-sensitive!) but you're unable to log in, or if a page is not displaying properly, you might try clearing your browser's files cache. Here's how to do that.
Safari: Settings (device) > Safari > Clear history and website data > Clear
Chrome: Tools menu (three dots in the upper-right corner) > Settings > Privacy and security > Clear browsing data > Cached images and files
Firefox: Tools menu (three lines in the upper-right corner) > Settings > Privacy and security > Cookies and site data > [Clear data (all sites) > Cached web content > Clear] OR [Manage data (select sites) > Remove]
Edge: Tools menu (three dots in the upper-right corner) > Settings > Privacy, search and services > Clear browsing data now > Cached images and files
How to add a TI icon on your phone's home screen?
Chrome: Go to the TI page to be linked to the TI icon. Tap on the Chrome menu icon at upper right and select "Add to Home screen."
Want to change your password?
You can change your password online at the Member Center.
Want to change your username?
You can change your username online at the Member Center.
Have a new email address?
Please go to the Member Center to register a new email address with TI.
Getting only blank screens on the forums?
If you use Norton Internet Security (NIS), please turn off its ad blocker.
If you don't use NIS, or if turning of the ad blocker does not solve the problem, please email us. Please tell us which browser(s) (including versions) you use.
For other problems, please send a message to TI.
For problems related to viewing a page, please tell what browser (including version) you use. If you have two browsers, please try both and tell us if you see different behavior.
Send your Tide questions or information to Rodney.
Tider Insider Inc.
12002 Glen Ridge Blvd
Moundville, AL 35474-6369